Refund Policy
Refund Policy
**Overview**
At Keyewear, we value customer satisfaction. However, due to the nature of our products and regulations set by the Kuwait Ministry of Commerce and Industry, we follow a **no return or exchange policy** except in specific cases outlined below. Please read our refund policy carefully before making a purchase.
---
No Return or Exchange*
1. We do not accept returns or exchanges unless the product is defective or damaged upon receipt.
2. All sales are considered final once the product is delivered in good condition.
---
Defective or Damaged Products
If your product arrives damaged or defective:
1. **Report the Issue**:
- Notify us within **24 hours** of receiving the product.
- Send an email to info@keyewear.shop with the following:
- Order number
- Detailed description of the issue
- Photos clearly showing the defect or damage.
2. **Review Process**:
- Once we receive your report, our team will review the details and determine if the product is eligible for a replacement or refund.
3. **Resolution**:
- If eligible, we will replace the defective product at no additional cost.
- If a replacement is not possible, a refund will be issued.
---
Refunds
Refunds are processed only under the following conditions:
1. The product is out of stock after payment.
2. A defective or damaged product cannot be replaced.
Refund Method: Refunds will be credited back to the original payment method.
Processing Time: Refunds are processed within **7-10 business days** of approval.
---
Exclusions
Refunds or replacements will not be issued in the following cases:
1. Damage caused by misuse, improper handling, or normal wear and tear.
2. Requests submitted after the **24-hour notification period**.
---
Contact Us
If you have any questions or need further assistance, please contact us:
- Email: info@keyewear.shop - keyewearteam@gmail.com
- Phone: +965 66678576
---
Disclaimer: This policy is subject to change at the discretion of Keyewear. Always refer to the latest version on our website.